Product Operations

• Coordinate and support dealership/customer title and registration requests, including initial and re-registration requests
• Support customer onboarding for assigned product services, including product setup and user training
• Provide monthly updates on assigned product features and functionality
• Identify opportunities to educate customers about other Ford Pro products
• Help customers maximize value from delivered products and services
• Monitor fleet customer usage and provide training on underutilized functionality
• Provide management with insights into customer product usage, preferences, and requested functionality
• Escalate customer concerns, track open issues, and drive them to resolution
• Support sales efforts for assigned products and services
• Help develop sales and marketing materials for assigned products and services
• Process title and registration transactions and vehicle moves
• Ensure clients are billed correctly

Explore Product Operations Lead, Fleet Management at Ford Motor Company. Review requirements and application details.

Product Operations jobs in Michigan

Product Operations Lead, Fleet Management

Analyst, Product Operations – Performance