Product Operations

• Lead R2’s Customer Support, Payments, and Product Operations
• Manage and develop a team of operations leads, analysts, and interns
• Help shape the product, product and geographic expansion, and technical strategy as part of the Product organization leadership team
• Identify bottlenecks and improvement opportunities using data, and lead optimization initiatives end to end
• Own operational performance across Mexico, Colombia, Peru, and Chile, including SLAs, quality, volumes, and cost per operation
• Define and track KPIs including response and resolution times, CSAT/NPS, Product Operations turnaround, and payment/disbursement accuracy
• Scale operations through capacity planning, staffing models, and scalable processes
• Drive automation and AI initiatives, including AI support agents, Product Operations automation, and operations workflows
• Strengthen operational controls and QA across Product Operations and payments with Risk, Legal, and Finance
• Partner with Product, Engineering, Growth, and Risk to translate operational pain points into product requirements and support feature rollouts
• Manage critical escalations with partners and internal teams
• Report operational health to leadership

Explore Product Operations Manager, LatAm at R2 Companies. Review requirements and application details.