Product Operations

• Operate, stress-test, and quality-check cutting-edge AI tools and LLM-based systems
• Reproduce edge cases, capture logs/screens, write clear reproduction steps, and file/track tickets in Shortcut (Clubhouse)
• Validate fixes and run smoke/regression tests before and after deployments
• Provide structured, actionable feedback to the Head of Engineering and product/engineering teams
• Collect and synthesize feedback from assistants/users into prioritized improvements
• Critique internal software and propose data-backed workflow and UX enhancements
• Triage broken workflows, diagnose likely failure points, and collaborate with engineers on root causes
• Consolidate deployment updates and confirm production changes behave as expected
• Design lightweight test plans for ambiguous features and track outcomes through resolution
• Manage and organize the Head of Engineering’s to-do list and drive follow-through across a 30+ person team
• Maintain and optimize work queues and surface priorities
• Handle calendar management via AI tools and coordinate with stakeholders
• Build scalable processes, streamline task flows and handoffs, and reduce repeated failure modes
• Leverage AI productivity tools to automate routine steps and increase throughput

AI Product Operations Specialist

• Own and maintain the company’s product roadmap
• Translate commercial requirements into clear development specifications
• Prioritise features, improvements and bugs
• Manage external developers and technology partners
• Challenge development estimates and timelines
• Establish acceptance criteria for development
• Coordinate releases
• Maintain product and technical documentation
• Own QA and regression testing
• Test development before production release
• Maintain bug and issue registers
• Manage development priorities and delivery
• Coordinate security, backups, platform reliability and technical issues
• Manage fundraiser operations from signed agreement through onboarding, setup, launch and active operation
• Manage merchant operations from signed agreement through onboarding, offer setup, approval, live operation and ongoing management
• Oversee member and payment operations including registration, payments, fundraiser allocation, membership activation, usage and renewal
• Manage Stripe/payment issues, failed payments, refunds, membership status and reconciliation
• Establish customer support processes for fundraisers, merchants and members
• Build support systems, FAQs, documentation and automation
• Build and maintain management reporting for fundraisers, merchants, members, sales, revenue, distributions, payments, renewals, support, product development and platform performance
• Identify manual processes and progressively automate them
• Take day-to-day product and operational management responsibility from the Founder
• Establish scalable processes capable of supporting significant company growth

Product Operations jobs in Philippines

AI Product Operations Specialist

Head of Product – Operations