Product Operations

• Partner with Product Managers, Designers, Engineers and stakeholders to identify operational requirements, dependencies and risks early in product development
• Support and drive operational readiness for new products and features, including support models, workflows, escalation paths, communications, training and rollout plans
• Ensure frontline and operational teams are prepared to support new products and changes
• Monitor post-launch performance and translate operational learnings into product and process improvements
• Identify and mitigate operational risks affecting service delivery, customer experience or product adoption
• Own operational problems and drive them toward measurable outcomes
• Analyse workflows and improve efficiency, reliability and customer or partner experience
• Investigate recurring issues and bottlenecks to identify root causes
• Design and implement scalable processes, workflows and operating practices
• Simplify, automate or eliminate repetitive work through workflow automation, AI and digital tools
• Gather and synthesise customer, partner, frontline and operational data insights
• Translate qualitative and quantitative insights into recommendations for Product and other teams
• Establish feedback loops and influence product roadmaps
• Define and track operational metrics for service health, experience, adoption and demand
• Develop dashboards and reporting and automate recurring analysis where appropriate
• Collaborate with Product, Engineering, Design, Policy, Customer Experience, Operations and external partners
• Facilitate stakeholder alignment and communicate issues, trade-offs, risks and recommendations
• Identify unclear ownership and cross-team dependencies and help establish practical solutions

Explore Product Ops Specialist – 2 Years Direct Contract at Assurity Trusted Solutions Pte Ltd. Review requirements and application details.