Product Operations

• Define the ~2-year product strategy for the operations support product, using data to connect current and future state.
• Identify opportunities to simplify and improve technology and internal procedures across fulfillment, supply chain, and customer support.
• Define product features and establish KPIs for operational cost reduction, risk reduction, and incremental revenue.
• Build and manage an intake process for operations and support requests, including capture, triage, prioritization, delivery, and impact measurement.
• Guide approved work through design, development, and delivery with Engineering.
• Own product requirements and contribute to design documents and the software development lifecycle, including stand-ups, planning/refinement, and retrospectives.
• Quantify and communicate operational cost and risk reductions and develop cases for incremental revenue through automation, self-service tooling, and partner integrations.
• Monitor project status, provide regular updates, and lead cross-functional teams across Product, Engineering, Operations, and Support.
• Troubleshoot issues with business, operations, and development teams.
• Interface with development teams and systems/services and use Databricks, Jellyfish, and JIRA to identify optimization opportunities.
• Build relationships with Engineering, Data, business stakeholders, executives, product managers, and external partners to ensure alignment.

Product Operations jobs in Utah

Product Manager, Operations Support