Product Specialist

• Manage the high-velocity, high-volume Jump Help Desk through Intercom
• Respond quickly and professionally to financial advisors’ questions, issues, and requests
• Track pending customer issues and keep customers updated on their status
• Debug and resolve customer issues during live Zoom calls
• Deliver positive, customer-focused interactions
• Develop deep expertise in Jump and educate users on its features
• Record customer feature requests and recurring issues for product and engineering teams
• Help establish Jump as a trusted category leader
• Contribute to building an exceptional workplace