Product Support

• Lead, coach, and develop Production Support Engineers
• Align team skills and capacity with customer and business requirements
• Own execution and efficient delivery of Operation Support Service commitments across assigned accounts
• Manage technical escalations through structured workflows, including ownership, prioritization, action tracking, customer communication, and timely resolution
• Monitor production-support KPIs and system-performance data; identify trends and drive corrective and continuous improvement actions
• Drive structured problem solving using 8D, Root Cause Analysis, 5-Why, and Six Sigma
• Lead production-support activities involving hardware, software, test applications, PCFD issues, production automation, and tester-to-handler or prober interfaces
• Prepare for and participate in customer business updates and satisfaction reviews
• Communicate performance, risks, priorities, and improvement actions
• Support service-product opportunities by preparing technical and operational information for new or renewed service contracts

Explore Product Support Team Leader at Teradyne. Review requirements and application details.