Production Coordinator

• Provide distinctive service to mortgage clients and prospects in person and over the telephone
• Respond to client inquiries and resolve client issues
• Act as a point of contact after the initial loan decision and set expectations for the application timeline
• Communicate application progress and closing timelines
• Communicate required conditions and documentation to clients
• Collect supporting documentation based on underwriting conditions and AUS requirements and upload it to the eFolder
• Meet regularly with the Mortgage Advisor to manage and review the mortgage pipeline
• Provide statistics updates as applicable
• Manage client escalations with the Mortgage Advisor
• Review Closing Disclosures with the Mortgage Advisor and client to ensure fees and cash are consistent with the client commitment
• Review files for application completeness and required supporting documentation
• Escalate file needs to the Mortgage Advisor or Mortgage Processing Manager
• Monitor Regulation B timing and ensure required notices, underwriting returns, and incomplete-file closures are handled appropriately
• Ensure files are decisioned within Regulation B requirements and timely manner
• Address clients' business and personal financial needs and refer them to Trust, Investments, Insurance, Treasury Management, and other specialty areas
• Assist team members as needed and perform other assigned duties

Production Coordinator jobs in Florida

Mortgage Production Coordinator