Production Engineer

• Own production reliability for the APAC region by monitoring systems, triaging alerts, coordinating incident response, and serving as an engineering reference for merchants and partners across Southeast Asia
• Investigate and troubleshoot complex production issues across distributed systems and payment-partner integrations
• Support onboarding, go-live, and stabilization of new payment integrations and APAC market expansions
• Participate in market and product launches from integration through production readiness
• Implement hotfixes for critical production issues and conduct root cause analyses
• Improve observability through dashboards, alerts, and runbooks using Datadog and OpenSearch
• Contribute to incident response playbooks, on-call processes, deployment standards, and operating practices for the Singapore Engineering Hub
• Identify and mitigate systemic production risks through code reviews, post-mortems, and proactive reliability improvements
• Collaborate with engineering teams in Brazil on knowledge transfer, consistent practices, and cross-time-zone alignment
• Work with MacOS, GitHub Enterprise, Datadog, OpenSearch, Claude, and Devin.ai

Explore Software Production Engineer at EBANX. Review requirements and application details.