Program Assistant

• Create and foster an environment that supports Crossroads Mission and Inspire Culture
• Support and reinforce Crossroads policies and procedures
• Assist the Program Supervisor with achieving Crossroads' four main KPIs: Census, Attrition, EBITDA, and NPS
• Partner with the Program Supervisor and Human Capital Business Partner on employee relations matters
• Partner with the Program Supervisor in conducting interviews for open positions
• Assist with onboarding and acclimation of new team members
• Partner with the Program Supervisor to monitor team performance and compliance and assist with staff training
• Create schedules and approve timecards for teammates at assigned centers
• Perform front office responsibilities, including check-in, check-out, vitals, and urine toxicology
• Ensure labs are completed promptly and sent to the appropriate lab
• Reconcile payments and transport deposits to the bank
• Serve as the primary point of contact for patient concerns and escalate to the Program Supervisor
• Maintain patient insurance information and facilitate conversations regarding insurance concerns
• Order and maintain supplies for assigned centers
• Communicate necessary changes to the team and ensure timely, effective implementation
• Complete and facilitate performance evaluations with assistance from the Program Supervisor
• Continuously evaluate staffing needs and escalate needs to the Program Supervisor
• Be available and onsite during center operating hours
• Assist Support Departments as needed

Program Assistant jobs in Virginia

Assistant Program Supervisor