Program Coordinator

• Act as a professional point of contact for clients, candidates, test site administrators, and internal stakeholders
• Liaise with Global lines of business to support client program requirements, operational queries, and service-related follow-ups
• Promote client programs, products, and service offerings by providing clear, consistent information
• Support client management activities and track commitments through to completion
• Identify additional opportunities, operational risks, and potential trouble areas
• Handle Level 3 escalation calls and complex service-related issues
• Coordinate with relevant teams to resolve unresolved or high-impact service problems
• Monitor service level agreements, priorities, ageing items, response timelines, and closure expectations
• Coordinate operational requirements and urgent issues for events
• Enter accurate customer, candidate, and case information into databases and systems
• Support AI-enabled improvements in customer service, reporting accuracy, knowledge management, and operational efficiency
• Use approved AI tools for drafting, summarizing, data review, trend identification, and standard communication, with human review
• Identify tasks and workflows suitable for automation, AI assistance, or process standardization
• Contribute to templates, prompts, knowledge articles, and standard operating guidance
• Review AI-assisted outputs for accuracy, appropriateness, confidentiality, and compliance

• Act as a professional point of contact for clients, candidates, test site administrators, and internal stakeholders
• Liaise with Global lines of business to support client program requirements, operational queries, and service-related follow-ups
• Promote client programs, products, and service offerings
• Maintain strong working relationships and track client commitments through to completion
• Identify additional opportunities, operational risks, and potential trouble areas
• Handle Level 3 escalation calls and complex service-related issues
• Coordinate with relevant teams to resolve high-impact service problems
• Monitor service level agreements, priorities, ageing items, response timelines, and closure expectations
• Coordinate operational requirements and urgent issues during events
• Input accurate customer, candidate, and case information into databases and systems
• Prepare, validate, and share accurate client reports
• Ensure candidate results are sent to clients in a timely and compliant manner
• Analyze operational data to identify trends, service gaps, recurring issues, and process improvement opportunities
• Maintain accurate reporting, documentation, and stakeholder commentary
• Support client conversations, service reviews, operational planning, and continuous improvement initiatives
• Support AI-enabled improvements in customer service, reporting accuracy, knowledge management, and operational efficiency
• Use approved AI tools for drafting, summarizing, data review, trend identification, and standard communication with human review
• Identify workflows suitable for automation, AI assistance, or process standardization
• Contribute to templates, prompts, knowledge articles, and standard operating guidance
• Review AI-assisted outputs for accuracy, appropriateness, confidentiality, and compliance
• Assist in training, coaching, and monitoring call centre agents
• Provide guidance on escalations, process updates, reporting expectations, and customer communication standards
• Collaborate with cross-functional teams to resolve issues and improve workflows
• Maintain documentation of actions, client requirements, escalations, and operational updates

Program Coordinator jobs in India

Program Coordinator

Program Coordinator – Relationship Lead