Program Coordinator

• Provide professional customer service to clients and contractors
• Serve as the main contact for clients, external stakeholders, and scheme owners
• Coordinate and arrange certification and second-party audits end-to-end
• Oversee accreditation and witness audits
• Maintain knowledge of program and accreditation requirements
• Coordinate audit dates with clients and auditors
• Maintain audit scheduling systems and manage the audit diary
• Assign audits to auditors with correct skill categories
• Maintain client, site, audit, and witness records
• Support sales follow-up for new, lost, and gained clients
• Improve certification systems and workflows, including EAOL
• Generate SOPs for EAOL and Eurofins Assurance US systems
• Document certification processes, reports, decisions, and certificates in EAOL
• Ensure accurate pricing and support overdue invoice collection
• Execute certification withdrawals when required
• Manage surveillance, monitoring, and recertification activities
• Attend team meetings, conferences, and trade events as required