Program Coordinator

• Coordinate Easter Seals Goodwill ND, Inc. programs and services as directed by the Regional Director
• Oversee all aspects of the program and billing process
• Participate in interdisciplinary teams supporting individuals and families using services in North Dakota
• Prepare and participate in Overall Service Plans and provide information about individuals’ goals, strengths and needs
• Ensure service strategies are implemented and staff document progress toward goals
• Assist people with finances, financial assistance, possessions, transportation, community participation, paperwork and housing documents
• Ensure homes and living arrangements meet health, safety and organizational standards
• Support grooming, hygiene, personal care, medical needs and nutritional needs
• Direct and train staff in health monitoring, medication assistance, appointments and meal preparation
• Conduct quarterly visits and monthly contact with people receiving services
• Document meetings, conversations and important information
• Uphold organizational policies, state regulations, HIPAA requirements, confidentiality and professionalism
• Coordinate with statewide agencies and departments to ensure payment for services and continuity of care
• Recruit, interview and hire direct care staff
• Conduct reference checks and maintain records
• Train, schedule and supervise DSPs/ESPs
• Maintain team member relations and document training and performance conversations
• Motivate staff and address performance issues
• Complete payroll and ensure accurate payment
• Monitor service authorizations, staffing retention, training compliance, payroll accuracy and regulatory compliance

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