Program Coordinator

• Coordinate training programs from post-sale handover through to successful completion
• Translate client requirements and commercial commitments into clear delivery plans, managing timelines, stakeholders, and day-to-day execution
• Coordinate instructors, participants, platforms, materials, logistics, and reporting
• Act as a key point of coordination between clients, instructors, Sales, and internal teams
• Identify risks and bottlenecks and proactively drive solutions
• Source, select, onboard, and manage instructors across different subject areas and program types
• Build and maintain a pipeline of teaching talent
• Ensure instructors are prepared and supported to deliver high-quality training
• Monitor teaching quality and feedback, addressing issues and identifying opportunities for improvement
• Improve how the company attracts, evaluates, manages, develops, and retains its teaching workforce
• Develop better processes, documentation, and ways of working
• Use feedback and operational insights to identify recurring issues and drive practical improvements
• Take ownership of projects that make Delivery operations more scalable, efficient, and reliable
• Report directly to the Head of Delivery