Program Coordinator

• Oversee operation and administration of the Goodwill Volunteer Income Tax Assistance (VITA) Program
• Supervise Site Coordinators, Quality Reviewers, and volunteers across VITA sites
• Ensure compliance with IRS VITA requirements, Quality Site Requirements, Volunteer Standards of Conduct, privacy requirements, and certification standards
• Coordinate quality assurance and address program concerns
• Maintain the relationship with the local IRS office and Stakeholder Partnerships, Education and Communication (SPEC)
• Monitor IRS guidance and communicate program updates and procedural changes
• Coordinate IRS, grant, financial, and other external audits and reviews
• Identify and secure tax site locations and establish schedules and operating hours
• Support Site Coordinators in planning and conducting VITA clinics and travel to clinic sites as needed
• Oversee taxpayer scheduling, respond to telephone and email inquiries, and resolve escalated questions or concerns
• Support recruitment, training, certification, retention, and ongoing guidance for staff and volunteers
• Monitor staffing schedules and volunteer coverage
• Manage VITA equipment, supplies, inventory, security, and purchase requests
• Oversee secure handling and timely filing of taxpayer documentation and maintain program records
• Maintain software, records, and reports and submit IRS, grant, program, and satisfaction survey reports
• Coordinate Financial Education and Asset Building (FEAB) services
• Coordinate volunteer recognition activities

Program Coordinator jobs in Wisconsin

VITA Program Coordinator