Program Manager

• Serve as primary point of contact and trusted advisor for existing subscription customers
• Build multi-threaded relationships from day-to-day users through senior decision-makers
• Develop and maintain account plans linking customer objectives to OpenFn value
• Plan and lead Quarterly Business Reviews and regular check-ins
• Build working knowledge of the OpenFn platform and customer usage
• Discuss integrations, data workflows, and use cases with technical teams
• Translate between technical staff and non-technical decision-makers
• Identify technical adoption risks and engage solution architects or implementation consultants when needed
• Own gross and net retention and account renewals
• Forecast renewals and manage the end-to-end renewal process
• Identify at-risk accounts and lead recovery plans
• Identify and pursue tier upgrades and additional-services cross-sell opportunities
• Negotiate renewals and expansions under the pricing and packaging model
• Ensure handoff from sales and implementation into program management
• Monitor product usage and adoption and close engagement gaps
• Channel customer feedback to product and services teams
• Coordinate with support and implementation teams on SLA commitments and project-based work
• Manage escalations and coordinate internal resolution
• Establish program-management playbooks, cadences, and health-scoring processes
• Maintain CRM account data, activities, and forecasts; report retention and growth metrics to leadership
• Help migrate customers from legacy project-based arrangements to the subscription model

Explore Program Manager, French Speaking at Open Function. Review requirements and application details.