Program Manager

• Serve as primary point of contact and trusted advisor for existing subscription customers
• Build multi-threaded relationships from day-to-day users to senior decision-makers
• Develop and maintain account plans linking customer objectives to OpenFn's value
• Plan and lead Quarterly Business Reviews and regular check-ins
• Understand the OpenFn platform and each customer's usage
• Discuss integrations, data workflows, and use cases with technical teams
• Translate between technical staff and non-technical decision-makers
• Identify technical adoption risks and involve specialists when needed
• Own gross and net retention, renewals, renewal forecasting, and renewal processes
• Identify at-risk accounts and lead recovery plans
• Pursue tier upgrades and cross-selling opportunities
• Negotiate renewals and expansions
• Ensure smooth handoff from sales and implementation to program management
• Monitor product usage and adoption and close engagement gaps
• Channel customer feedback to product and services teams
• Coordinate with support and implementation teams on SLA commitments and project work
• Manage escalations and coordinate issue resolution
• Establish program management playbooks, cadences, and health scoring
• Maintain CRM account data, activities, and forecasts and report retention/growth metrics
• Help migrate customers from legacy project arrangements to the subscription model

Explore Program Manager – LATAM at Open Function. Review requirements and application details.