Program Manager

• Oversee and implement work processes and operational procedures for Schenker Project Operations offices
• Manage staffing for projects and identify training needs
• Assist with audits, project milestone reporting, duty drawbacks, and similar reports
• Ensure teams are fully functioning, correctly staffed, and work processes are mapped and monitored
• Maintain current knowledge of US laws and regulations regarding imports and exports
• Ensure required training is provided and completed
• Develop and maintain relationships with Schenker Project Operations offices
• Troubleshoot escalated issues and provide creative solutions
• Improve efficiency and quality of project forwarders’ work processes
• Assess departmental and resource strengths and weaknesses
• Monitor working hours, overtime, and holiday usage
• Manage staffing for new and changing projects
• Recruit, interview, and process new operations personnel
• Ensure core values and work processes comply with corporate standards and regulations
• Ensure management of the accruals list

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