Program Manager

• Lead and manage the full lifecycle of customer-facing projects and programs across Cisco technologies
• Manage scope, schedule, budget, quality, profitability, and customer satisfaction
• Provide regular updates to Service Delivery Managers and Customer Experience Managers
• Lead cross-functional collaboration across Cisco, partners, and customers
• Drive alignment with customer stakeholders and provide technical oversight
• Plan, design, and implement complex project plans and delivery timelines
• Oversee execution across workstreams, monitor delivery health, and activate early interventions
• Anticipate and mitigate cross-functional risks through scenario planning, resource reallocation, and stakeholder alignment
• Monitor delivery performance and financial health, including revenue, cost, and margin
• Coordinate partners and oversee contract change management, SOWs, and T&Cs
• Present program status and decision areas to executives
• Act as a trusted advisor to high-value leaders and influence business decisions
• Expand customer relationships and opportunities through tailored solutions
• Partner with engineering and AI teams to identify automation and transformation opportunities
• Lead continuous improvement initiatives, lessons learned, retrospectives, and knowledge sharing
• Coach project teams on technical delivery standards
• Provide leadership and mentorship to project/program managers
• Contribute thought leadership through industry events such as Cisco Live and IETF forums

Explore Customer Program Manager at Cisco. Review requirements and application details.