Program Manager

• Define KPI frameworks connecting strategic objectives, business plans, and operational priorities
• Maintain KPI definitions, owners, formulas, data sources, targets, thresholds, reporting cadence, and documentation
• Develop scorecards, dashboards, and executive-ready performance narratives
• Validate metric accuracy, resolve discrepancies, and strengthen controls with Finance, HR Operations, IT, and KPI Owners
• Analyze performance drivers and conduct root-cause analysis
• Translate findings into practical recommendations
• Facilitate recurring performance reviews and track decisions, actions, and accountable owners
• Support annual and periodic target-setting processes using historical results, forecasts, benchmarks, and strategic priorities
• Simplify reporting, automate manual processes, retire low-value metrics, and improve decision speed
• Train business partners on KPI interpretation, data literacy, and performance management tools
• Build cross-functional alignment and promote transparency, ownership, and fact-based decision-making
• Partner with Finance and HR Total Rewards on KPI performance forecasting for accurate bonus accruals

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