Program Manager

• Own Thumbtack's vendor and outsourcing strategy for Service Operations, including sourcing decisions, make-versus-buy recommendations, capacity strategy, and partner expansion, consolidation, or exit cases
• Own commercial relationships alongside Legal, Finance, and Procurement, including SOWs, rate structures, SLA credits and remedies, and renewals
• Design and optimize vendor-performance governance, including SLA and scorecard architecture, QBRs, decision rights, escalation paths, and remediation playbooks
• Own a portfolio of scaled operations and partner-support programs spanning a year or more
• Set strategy, sequence work, prioritize initiatives, make capacity decisions, track dependencies, manage escalations, and communicate changes
• Build measurement frameworks covering quality, SLA attainment, forecast accuracy, cost-to-serve, and leading indicators
• Align senior leaders across Service Operations, IT, Legal, Finance, Product, and Workforce Management on sourcing priorities and tradeoffs
• Drive adoption and change through teams and partners who do not report to you
• Identify and build AI and automation to reduce coordination overhead and improve oversight
• Coach program managers and institutionalize effective practices in playbooks and standards

Senior Program Manager, Vendor and Scaled Operations

• Own Thumbtack's vendor and outsourcing strategy for Service Operations, including sourcing decisions, make-versus-buy recommendations, capacity strategy, and partner expansion, consolidation, or exit cases
• Own commercial relationships with Legal, Finance, and Procurement, including SOWs, rate structures, SLA credits and remedies, and renewals
• Design and optimize vendor-performance governance, including SLA and scorecard architecture, QBRs, decision rights, escalation paths, and remediation playbooks
• Own a portfolio of scaled operations and partner-support programs, setting strategy, sequencing work, prioritizing initiatives, and making capacity decisions
• Establish operating rhythms including cadences, decision logs, dependency tracking, escalation thresholds, and change communication
• Build measurement frameworks covering quality, SLA attainment, forecast accuracy, cost-to-serve, and leading indicators
• Align senior leaders across Service Operations, IT, Legal, Finance, Product, and Workforce Management on sourcing priorities and tradeoffs
• Drive adoption through teams and partners without direct reporting authority
• Identify and build AI and automation to reduce coordination overhead and improve oversight
• Coach program managers and institutionalize effective practices into playbooks and standards

• Manage interconnected workflows within continuous delivery cycles
• Handle enhancements and bug fixes as high-priority mini-projects
• Align project delivery with operational capabilities
• Coordinate with the Senior Operations Manager, Learning Experience, Quality, Operations, and clients
• Manage bug fixes through continuous delivery pipelines
• Optimize deployment workflows to accelerate bug resolution while maintaining system stability
• Coordinate resource allocation, dependencies, and pipeline capacity
• Translate technical updates into clear communications for clients and client-facing teams
• Act as the operational liaison between AIS PMO, Operations, Quality Assurance, and Learning Experience teams
• Lead incident post-mortems and feedback loops
• Drive validation standards to prevent issue recurrence or regression
• Identify systemic patterns in recurring issues and implement structural improvements
• Monitor, analyze, and report service quality metrics to leadership

Program Manager – AI Safety Services

• Provide day-to-day program leadership for the Member Orchestration Initiative
• Manage program execution, governance, timelines, risks, issues, dependencies, decisions, milestones, and deliverables
• Maintain integrated program plans, status reports, RAID logs, action trackers, and executive-ready updates
• Drive meeting cadence, agendas, follow-ups, and escalation paths for cross-functional stakeholders
• Own business case refreshes as assumptions, costs, benefits, timing, scope, and delivery plans evolve
• Partner with Finance, business owners, and Transformation Office stakeholders to validate business case inputs
• Translate financial and operational information into leadership-ready materials, including risks, tradeoffs, and decision points
• Maintain version control, assumptions documentation, and auditable business case change records
• Define and manage value realization tracking against committed benefits and target outcomes
• Validate realized value, identify gaps, and document supporting evidence with initiative owners
• Maintain value realization trackers, dashboards, benefit definitions, and leadership reporting cadence
• Surface value-capture risks and coordinate mitigation actions with accountable owners
• Coordinate across Transformation Office, Finance, business, operations, product, and technology partners
• Prepare materials for leadership updates, steering discussions, and decision forums
• Ensure open items, risks, decisions, and dependencies are visible, owned, and actively managed
• Deliver integrated program plans, milestone trackers, governance cadence, status reports, executive updates, decision logs, business case materials, and value realization frameworks

Program Manager jobs in Philippines

Senior Program Manager, Vendor and Scaled Operations

Senior Program Manager, Vendor and Scaled Operations

Program Manager – AI Safety Services

Senior Program Management Manager