Program Manager

• Develop and implement global supplier risk management strategies
• Establish and maintain supplier risk assessment frameworks covering operational, financial, capacity, geopolitical, environmental, and sustainability risks
• Support sourcing decisions through supplier risk evaluations
• Create risk visibility and reporting systems for executive leadership
• Integrate lessons learned from supplier crises into sourcing and commodity strategies
• Participate in strategic supplier portfolio reviews and risk councils
• Monitor supplier financial ratings and external risk indicators
• Conduct financial stress tests and scenario analyses
• Support insolvency prevention and restructuring initiatives
• Evaluate supplier manufacturing capabilities, capacity utilization, and expansion plans
• Conduct supplier operational assessments and gap analyses
• Identify bottlenecks and process inefficiencies impacting supply continuity
• Develop mitigation plans for capacity shortages and supply disruptions
• Lead crisis management activities involving supplier insolvencies, force majeure events, capacity shortages, quality escapes, natural disasters, geopolitical disruptions, and plant shutdowns or wind-downs
• Act as primary point of contact during supplier crises and as SPOC for high-risk suppliers
• Coordinate cross-functional recovery teams and communication between suppliers and internal stakeholders
• Develop and implement business continuity plans
• Support supplier recovery, turnaround, and restructuring efforts
• Ensure continuity of supply during critical disruptions
• Lead supplier reviews and executive escalation meetings
• Support supplier audits and risk assessments globally
• Coordinate corrective action plans and monitor execution
• Prepare risk reports and executive summaries for leadership teams
• Maintain risk dashboards, KPIs, and early warning systems
• Develop and manage supplier risk management processes and standards
• Support internal and external audits and ensure compliance with corporate governance and regulatory requirements
• Contribute to digitalization and automation initiatives within Risk Management
• Drive enterprise-wide risk mitigation strategies, supplier continuity programs, crisis response activities, and continuous improvement of risk management processes, tools, and governance models

Supplier Risk Program Manager

• Establish the PMO function and define lightweight processes and governance for an agile SaaS delivery model
• Partner with product, engineering, and business leaders to plan, track, and report on initiatives across UCaaS and CCaaS product lines
• Develop and maintain dashboards, status reports, and program metrics for leadership visibility
• Facilitate cross-team alignment and identify and resolve delivery risks and dependencies
• Support quarterly and monthly planning cadences and align priorities and resourcing
• Drive consistency in program execution without unnecessary bureaucracy
• Serve as the single point of contact for program and portfolio reporting
• Scale the PMO function over time as needed

Senior Program Manager, PMO

• Integrate content, platform operations, and email development into one coordinated workflow
• Own day-to-day consistency across delivery fronts and escalate exceptions to the Delivery Lead
• Coordinate handoffs between specialist functions such as content and production
• Maintain narrative and visual consistency across communications channels by reviewing live output
• Support recurring content strategy conversations with a cross-channel perspective
• Coordinate scoped administrative requests with external vendors or freelance support, such as translators
• Manage workload and capacity balancing across creative and production resources
• Standardize tracking and reporting tools for shared team visibility
• Coach team members as they develop seniority and help them scope and prioritize work
• Use team effort insights to guide coaching and process improvements
• Flag scope creep and emerging risks early
• Support standardized reporting through existing dashboards and tools