Program Officer

• Provide high-level strategy and oversight for service delivery and organizational programming
• Ensure program and service delivery culture aligns with SPY’s mission
• Oversee hiring, onboarding, training, motivation, and support of program staff
• Coordinate, integrate, and oversee all programs, contracts, and related services
• Promote collaboration between program areas and ensure funder, partner, constituent, client, and stakeholder expectations are met
• Participate in strategic organizational growth and identify mission-aligned opportunities to increase impact
• Engage with the Board of Directors by facilitating committees, attending meetings, producing reports, and conducting presentations
• Participate in fund development and donor engagement
• Contribute to budget development and monitor program operations with the finance department
• Partner with grants and contracts staff on applications, reports, staff allocation, and grant maximization
• Ensure programs meet performance outcomes, contractual requirements, and KPIs
• Participate in Performance and Quality Improvement and ensure continuous program improvement
• Use data, research, and analysis to inform program design and effective service delivery
• Lead and develop staff while fostering a collaborative and innovative culture
• Embed safety measures in programs and manage potential risks
• Ensure effective crisis intervention, de-escalation, and mandated reporting
• Participate in speaking engagements, disseminate SPY’s work, and provide staff development training
• Develop annual short- and long-term departmental and programmatic goals aligned with the strategic plan and quality improvement process
• Represent SPY with community partners and funders and cultivate relationships with community leaders, institutions, elected officials, businesses, and organizations
• Create ongoing opportunities for staff, clients, and partners to provide feedback
• Perform other duties supporting the program and organization mission

Chief Program Officer

• Set the strategic direction for Brilliant Corners’ Housing Services Department and ensure execution across its statewide portfolio
• Establish priorities, performance expectations, and accountability structures across housing, case management, managed care, behavioral health, and related programs
• Lead, coach, and support Deputy Chief Program Officers and other senior leaders
• Cultivate a high-performing, collaborative leadership team with clear roles and decision-making structures
• Invest in leadership development and succession planning
• Provide executive oversight of statewide quality assurance, program evaluation, policy development, and client participation
• Use data, client voice, staff expertise, and evidence-informed practice to drive continuous improvement
• Guide the design, development, and implementation of new programs and partnerships
• Partner with Finance and organizational leaders to oversee portfolio financial health, budgets, staffing models, contracts, and complex funding streams
• Identify financial and operational risks and develop solutions protecting service quality and sustainability
• Build relationships with government agencies, Managed Care Plans, healthcare and behavioral health systems, philanthropy, community partners, and stakeholders
• Represent Brilliant Corners in senior-level discussions on supportive housing policy, program design, funding, and implementation
• Serve on the Executive Team and coordinate with Finance, People Operations, Data & Technology, Business Operations, Strategic Partnerships, and other departments
• Champion Housing First, equity, diversity, inclusion, belonging, and person-centered service delivery
• Travel occasionally statewide throughout California for program oversight, leadership engagement, meetings, site visits, conferences, and business needs