Program Specialist

• Administer the global corporate card program across Travel, Purchasing, Virtual, and Meeting Card products
• Manage cardholder accounts throughout the account lifecycle
• Provide guidance and support to cardholders and stakeholders
• Support adherence to corporate card policies, program controls, and governance requirements
• Monitor credit utilization, account status, and spending capacity
• Identify and escalate risks related to credit exposure and delinquency
• Coordinate investigation and resolution of fraudulent activity, disputed transactions, and payment exceptions
• Coordinate with the corporate card issuer on account administration, issue resolution, and credit management
• Collaborate with expense, accounting, treasury, payment, and other finance teams on transaction processing, payments, reconciliation, and program effectiveness
• Support card-related activities associated with ERP implementations and organizational changes
• Maintain program records, account information, controls documentation, and supporting data
• Prepare and analyze program metrics, credit utilization information, card usage trends, compliance indicators, and operational performance reports
• Identify and support process and technology enhancements to improve program efficiency, user experience, controls, and operational effectiveness

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