Project Assistant

• Support coordination of field operations across assigned Wildlife Conservation Regions and counties
• Support Regional Officers with day-to-day field activities, verification, and case administration
• Maintain communication and follow-up between field teams, the National Command Centre, KWS, and the State Department for Wildlife
• Support implementation and compliance with approved SOPs, SLAs, and quality standards
• Track and coordinate incident verification, including site visits and digital data collection requirements
• Track submission and completeness of supporting claims documentation
• Flag incomplete, duplicate, or inconsistent claims and escalate them to the National Project Coordinator
• Track and escalate sensitive cases including fatalities, serious injuries, livestock losses, and major crop damage
• Maintain accurate and confidential sensitive-incident records
• Coordinate with KWS Wardens, National Police Service, medical personnel, local administration, and other stakeholders
• Coordinate field deployments and operational logistics across assigned counties
• Track allocation and use of motorcycles, smartphones, airtime/data bundles, fuel, protective gear, and other resources
• Maintain equipment and deployment records and follow up on maintenance and repairs
• Support onboarding, deployment, and coordination of field personnel
• Track field activities, KPIs, turnaround times, and outstanding operational tasks
• Support field coaching and user acceptance testing for digital applications
• Coordinate stakeholder meetings, workshops, and community engagement activities
• Document complaints, queries, appeals, and feedback for escalation
• Support public awareness and community engagement activities
• Oversee call centre operations, including incident logging, triage, response, call quality, SLAs, and issue resolution workflows

Explore Project Assistant at PULA. Review requirements and application details.