Project Manager

• Take day-to-day operational accountability for an assigned portfolio of accounts
• Lead complex or high-priority localization projects and interconnected workstreams across software, marketing, multimedia and documentation content from scoping through closure
• Own operational performance across assigned accounts, including SLAs, KPIs, quality, schedule, budget, productivity and client satisfaction
• Identify adverse trends and implement corrective actions
• Act as the senior day-to-day operational client contact and lead service and governance discussions where assigned
• Maintain account plans, trackers, reporting, decisions, risks, issues and actions
• Prepare operational inputs for business reviews and support Program Managers with governance and account planning
• Own operational escalations, coordinate root-cause analysis and recovery plans, and escalate material issues appropriately
• Identify and implement workflow, quality and productivity improvements
• Standardize repeatable processes and promote automation, technology and self-service solutions
• Plan and coordinate resources across projects and accounts, allocate work and manage dependencies
• Lead operational implementation of new services, workflows and lower-complexity onboarding
• Provide day-to-day guidance, prioritization and mentoring to Project Managers and Project Coordinators
• Coordinate with Program Management, Account Management, Solutions, Technology, Engineering, Quality, Vendor Management, Finance, linguists and DTP teams
• Scope and quote work, monitor revenue and gross-margin indicators, control delivery costs and support forecasting
• Identify opportunities to improve or extend services and contribute delivery expertise to proposals, solution design and implementation planning
• Ensure project and account documentation, purchase-order controls, invoicing inputs, system records and administrative workflows are complete and timely

Project Manager jobs in Slovakia

Senior Localization Project Manager