QA Automation Engineer

• Set the automation & AI roadmap for Operations — prioritizing opportunities with the Director and the two other Leads by impact
• Map processes end-to-end and identify where automation or AI fits
• Build automations personally using API integrations across HubSpot, Zendesk, and internal tools; PowerShell/Python scripts; scheduled jobs; and native workflows
• Automate installations through scripted, templated, repeatable provisioning
• Advance the existing AI Tier 1 support layer by improving resolution/deflection, tuning routing, and extending coverage for the new web PMS
• Apply AI to ticket triage/classification, data cleanup, drafting, and agent-style task automation using LLM tools such as Claude
• Own data and reporting to show time saved, faster cycle times, and fewer errors
• Work safely using dry-runs, staging, idempotency, documentation, and clean handoff to IT for production
• Establish reusable patterns and lightweight governance for reliable, maintainable automations
• Deliver largely self-running onboarding and installations, improved AI support resolution and routing, reliable integrations, and measurable reductions in manual Operations work

QA Automation Engineer jobs in Lebanon

AI Automation Engineer