QA Engineer

• Own technical coordination of the Product Support Technician network across markets
• Oversee field issue reporting, follow-up actions, and product support workflows
• Drive accurate, complete, and timely reporting of field issues, product failures, deployment observations, and follow-up actions
• Review technician reporting, identify gaps and inconsistencies, and monitor failure trends and recurring issues
• Conduct technical reviews with Product Support Technicians and escalate product quality risks into the engineering pipeline
• Plan and lead structured quality audits of deployed products across projects
• Coordinate audits through country-based technical teams and maintain accountability for audit structure, findings, and follow-through
• Perform sample-based inspections of product condition, firmware and configuration, calibration, installation conformity, data logging integrity, and operating performance
• Plan and account for incoming quality control of imported finished products with Global Supply Chain
• Manage outgoing QC, hardware release, installation, and retrieval of Retrofit DMRV hardware across markets
• Conduct risk assessments for DMRV technology deployment and maintain a centralized risk register
• Co-develop product validation protocols with the core engineering team
• Coordinate local product testing and validation with certified laboratories
• Manage collection, reporting, and channeling of post-production quality feedback
• Track field-facing product quality KPIs across markets
• Serve as the field-to-engineering escalation point for post-production product quality issues
• Support development of in-country technical aftersales service capacity
• Co-develop user support materials, troubleshooting guides, and technical documentation
• Coordinate technical knowledge transfer and onboarding for products, pilots, and new deployments
• Verify country-level deployment readiness before first rollouts
• Participate in product reviews as the field quality representative
• Identify product quality risks during pilots and support mitigation strategies with engineering teams

QA Engineer jobs in Ghana

Quality Assurance Engineer