Quality Specialist

• Drive improvement in Fix It Right the First Time performance across U.S. and global markets
• Lead cross-functional projects addressing drivers of Fix It Right the First Time “No” survey responses
• Research root causes affecting repair quality and develop, deploy, and track countermeasures
• Pull and analyze warranty, customer survey, dealer report, and connected vehicle data
• Identify early warning trends, anomalies, and emerging service quality issues
• Identify high-impact dealers and opportunities and prioritize actions by regional and global impact
• Own global Fix It Right the First Time reporting, including regional performance, trends, and progress toward objectives
• Build, maintain, and improve service quality dashboards and reporting tools
• Prepare ad-hoc analyses, visualizations, and executive-ready materials for leadership reviews
• Provide data-driven insights supporting root cause investigations
• Shape strategic recommendations based on field data findings
• Advise partner teams by translating complex data into clear, actionable stories
• Collaborate with Technical Field Operations, CIDR, FSA teams, and Parts Supply & Logistics

Explore Service Quality Insights & Strategy Specialist at Ford Motor Company. Review requirements and application details.