Quality Specialist

• Run functional and regression tests on completed campaign builds
• Verify message timing, sequencing, content, call routing, audio playback, and digit-press behavior
• Test performance across different carriers, devices, and time zones
• Own QC cases from intake through fully tested and documented closure
• Prioritize cases based on urgency, launch dates, and complexity
• Identify, document, and communicate defects clearly
• Coordinate with the Build team on campaign rework
• Work with Product Engineering on underlying system issues
• Translate technical findings for technical and non-technical stakeholders
• Document test cases and results in a test management platform
• Maintain a defect-results dashboard and track recurring problem areas
• Deliver regular reports to leadership on findings, risks, and improvement opportunities
• Manage the QC queue and ensure cases do not stall or remain untested

Explore Production Quality Control Specialist at Drips. Review requirements and application details.