Quality Specialist

• Advance Hershey’s Digital Quality Strategy across food safety, quality, and regulatory programs
• Partner with QRC business owners, the Digital Quality team, Information Systems, and plant Quality Assurance teams
• Own and enhance the QRC Scorecard and Power BI portfolio, including semantic models, DAX measures, Power Query/M, refresh reliability, dashboards, and user support
• Develop metrics and analytical tools to show program health, identify risks and improvement opportunities, and support business decisions
• Lead QRC KPI development and annual metric reviews with business and regional partners
• Serve as technical lead for assigned QRC digital quality systems, primarily LIMS
• Direct internal teams and external providers responsible for system builds, configuration, and maintenance
• Triage incidents, identify root causes, support corrective actions, and monitor partner and vendor performance
• Translate business needs into functional and data specifications, user stories, and acceptance criteria
• Guide backlog items through intake, prioritization, and change processes
• Map current- and future-state processes with subject matter experts to identify improvement, automation, and responsible AI opportunities
• Lead workstreams, advise business owners on system and data dependencies, and help shape Digital Quality governance

Explore Digital Quality Specialist III at The Hershey Company. Review requirements and application details.