Receptionist

• Greet clients and patients in a positive, welcoming, and friendly manner
• Manage incoming phone calls, address client needs, and schedule appointments
• Convert more than 20% of new-client incoming calls into scheduled appointments
• Promote Care Companion Plans and preventive care services
• Make weekly proactive reminder calls to clients due or overdue for services
• Perform reception duties, including answering calls, scheduling appointments, and managing patient intake and discharge
• Perform cashier duties and reconcile the cash drawer during opening and closing processes
• Prepare and maintain accurate medical charts according to hospital quality-control standards
• Manage patient flow to maximize veterinary-team efficiency
• Keep the reception area clean and inviting
• Assist with recruiting hospital team members
• Train and mentor new and existing receptionists
• Ensure the reception team completes assigned hospital duties before the end of each shift
• Assist the Practice Manager with reception-team scheduling
• Track and restock hospital supplies
• Participate actively in hospital team meetings
• Resolve customer complaints proactively
• Learn basic veterinary technical skills, including animal restraint and lab duties
• Perform other assigned responsibilities supporting team success and call-to-conversion efficiency
• Work closely with the Practice Manager, Principal Doctor, and Lead Veterinary Technician to oversee daily operations

Explore Lead Receptionist at WellHaven Pet Health. Review requirements and application details.