Referral Coordinator

• Process referrals and diagnostic orders for Oak Street Health patients
• Update patient information in the electronic medical record
• Communicate referral and authorization information to patients
• Obtain required authorization for third-party requests
• Request medical records, submit clinical documents, and upload documents into the electronic medical record platform
• Assemble information concerning patients’ clinical backgrounds and referral needs
• Access and manage information in multiple payer portals
• Navigate electronic platforms and produce results
• Verify non-preferred specialists and facilities for referrals
• Maintain the OSH Specialty Finder by submitting necessary changes
• Support OSH field teams through the Alfred Line and CareReqs
• Interact professionally with internal and external partners and customers
• Meet performance metrics and quality standards
• Participate in remote classroom-style training
• Perform other duties as assigned

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