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CVS HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing referrals and managing patient information within electronic medical records, while maintaining strong communication and customer service skills. Capable of navigating multiple systems and adhering to performance metrics in a remote work environment.
Highest-signal resume keywords
Processing ReferralsElectronic Medical Record ManagementStrong Communication SkillsCustomer Service SkillsMicrosoft Excel Proficiency
About the role
Key responsibilities & impact- Process referrals and diagnostic orders for Oak Street Health patients
- Update patient information in the electronic medical record
- Communicate referral and authorization information to patients
- Obtain required authorization for third-party requests
- Request medical records, submit clinical documents, and upload documents into the electronic medical record platform
- Assemble information concerning patients’ clinical backgrounds and referral needs
- Access and manage information in multiple payer portals
- Navigate electronic platforms and produce results
- Verify non-preferred specialists and facilities for referrals
- Maintain the OSH Specialty Finder by submitting necessary changes
- Support OSH field teams through the Alfred Line and CareReqs
- Interact professionally with internal and external partners and customers
- Meet performance metrics and quality standards
- Participate in remote classroom-style training
- Perform other duties as assigned
Requirements
What you’ll need- High School diploma or equivalent required
- 1 year of general office administrative experience
- Experience with processing referrals preferred
- Flexible and positive attitude
- Professional phone etiquette
- Organized and able to manage competing priorities
- Strong computer skills and knowledge/familiarity with Microsoft Excel
- Strong communication and customer service skills
- Resourcefulness in problem-solving
- Able to follow through on delegated tasks
- Health plan or provider order entry experience preferred
- Basic knowledge of medical terminology and/or medical coding preferred
- Proficient PC skills
- US work authorization
- Prior remote work experience
- Basic Google Suite skills and ability to navigate systems
- Ability to obtain high-speed internet and hardwire equipment to router/modem
- Distraction-free and private remote work environment
- Reliable dependent care during working hours
- Ability to provide own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center
- Ability to participate in classroom-style remote training sessions
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Referral ProcessingMedical TerminologyMedical CodingOrder Entry ExperiencePC SkillsGoogle Suite Skills
Soft Skills
OrganizedResourceful Problem-SolvingProfessional Phone EtiquetteFlexible Attitude
Tools & Technologies
Electronic Medical Record PlatformPayer Portals
Industry Keywords
Health PlanPatient Information Management