Referral Coordinator

• Process referrals, authorizations, and pre-certifications for specialty service office visits and diagnostic imaging
• Work with physicians, patients, and payers to gather, verify, and process referral information
• Communicate health care plan details and answer billing and insurance clarification questions
• Schedule appointments, coordinate clinic visits, and arrange transportation, interpreter services, and specialty care
• Coordinate information flow between medical clinics and the referral authorization department
• Enter referrals and document communications and actions in the system
• Notify physicians and patients when referrals are denied or additional information is needed
• Develop and maintain a database of preferred referral physician offices
• Assist the manager with complaint resolution related to patient referrals
• Answer telephone calls professionally and fulfill assigned clerical responsibilities
• Maintain compliance with company policies, HIPAA privacy and security requirements, and confidentiality standards
• Demonstrate customer service and collaborate with physicians, patients, staff, and health care community members

Explore Referral Coordinator, Oncology at UofL Health. Review requirements and application details.