Referral Coordinator

• Create and process referrals from healthcare providers and other referral sources into the CM database
• Validate medical files and scan them into customer accounts
• Verify patients’ insurance benefits by contacting insurance companies and document account information
• Process leads from external departments and complete required documentation
• Organize, update, review, and validate customer records
• Complete inbound and outbound telephone calls related to referrals
• Verify insurance benefits for new, existing, and reactivated patients
• Record concise insurance information summaries from insurance carriers
• Review medical records for missing documentation and verify diagnoses and signatures
• Obtain corrections and missing signatures within required periods
• Ensure file component accuracy and scan documents into the system
• Research and resolve customer order issues by communicating with HCPs and insurers
• Communicate outcomes to relevant stakeholders
• Complete and update database records according to Corporate Compliance Guidelines
• Maintain knowledge of policies, procedures, and required job skills
• Meet or exceed quality and quantity performance standards
• Support departmental leadership in achieving goals through task completion and training
• Follow housekeeping, quality, safety, ethical, professional, and corporate policies
• Perform additional duties as assigned

Explore Referral Coordinator – Ostomy Care at Coloplast. Review requirements and application details.