Referral Coordinator

• Handle incoming calls efficiently
• Identify patients’ needs, clarify information, submit referrals via insurance portals, fax referrals, and follow up with patients
• Provide courteous customer service to patients regarding referral requests
• Request consult notes from other providers as needed
• Respond to patient inquiries concerning referrals
• Communicate with insurance companies to ensure requests adhere to coverage guidelines
• Track referrals and provide follow-up as needed
• Document referral activities on patient files for future reference
• Maintain accurate and organized patient file documentation
• Process prior authorization for medications, injections, and biologics

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