Referral Specialist

• Receive outside physician referrals
• Review orders and documents and process them in the electronic health record system
• Transcribe outside physician referrals accurately and efficiently into EPIC
• Use online tools and resources to research information and make accurate decisions
• Separate, categorize, and index order documents into patient charts
• Answer inbound referral-related calls and provide customer service
• Make outbound calls to referring offices to clarify incomplete or unclear orders
• Research fax services for order issues and problems
• Support Patient Scheduling by ensuring transcribed orders are accurate and thorough
• Create new patient charts and update existing charts
• Identify and escalate potential duplicate chart issues
• Add referring providers to the central physician database
• Flag problem orders for further investigation
• Process daily emails promptly
• Manage referral work folders to meet department service levels
• Conduct quality assurance according to department guidelines
• Participate in process improvement feedback meetings
• Escalate complaints through the established chain of command
• Follow assigned schedules and productivity expectations
• Perform other duties and special projects as assigned

Explore Scheduling Referral Specialist at Ohio State University Physicians. Review requirements and application details.