Registrar

• Provide friendly, professional customer service to patients, visitors, and customers
• Manage patient registration, admissions, insurance verification, and billing information
• Arrive and check in ER, urgent care, hospital outpatient, laboratory, surgical, and direct-admit patients
• Identify patients needing immediate care and prioritize registration by symptom severity
• Select correct electronic medical records and enter complaints, symptoms, demographic, guarantor, and billing information in EPIC
• Generate patient armbands, face sheets, and labels
• Obtain signatures and documents for inpatient and outpatient registrations and Medicare forms
• Verify insurance, identify out-of-network and uninsured patients, and coordinate with financial counselors
• Identify primary and secondary payees and complete MSPQ for Medicare patients
• Collect applicable copayments, self-pay payments, and prepayments
• Assist with patient placement, transportation, EMS/EMT arrivals, and admission or preregistration functions
• Secure and return patient valuables according to policy
• Support patient care during EPIC downtime or disaster mode
• Maintain, close, and balance the cash drawer
• Manage work queues to resolve registration errors and facilitate timely billing
• Assess interpreter needs and use interpreter services effectively
• Handle incoming telephone inquiries and make outbound calls as needed
• Monitor security cameras and door entry systems
• Resolve questions, concerns, service breakdowns, and service recovery situations
• Complete travel screening questionnaires and track visitors as required
• Provide directions or escort patients and visitors
• Communicate appropriately with leadership, nurses, physicians, and partners
• Follow local, state, and federal healthcare regulations
• Perform light-duty cleaning of registration, lobby, and waiting-room areas
• Complete required educational courses and other assigned duties
• Provide shadowing and training to new partners
• Participate in team-building, continuous quality improvement, and educational activities

Explore Patient Registrar at Mercyhealth Wisconsin and Illinois. Review requirements and application details.