Representative

• Manage and take full ownership of complex customer cases escalated from the Front Office, ensuring timely resolution and SLA adherence
• Communicate with customers inbound and outbound to provide updates, clarifications, and confirm resolution, including activations, billing issues, and pending requests
• Handle specialized requests such as contract withdrawals/terminations, service changes, refunds, and commercial exceptions in line with company policies
• Collaborate with Billing, IT, Provisioning, and Collections teams to resolve issues and accelerate case resolution
• Ensure high-quality case handling, accurate CRM documentation, and compliance with internal procedures and regulatory requirements
• Identify recurring issues and contribute to process improvements and more efficient case management
• Report to the Contact Center Back Office Team Leader

Explore Back Office Representative at Volton Ελληνική Ενεργειακή. Review requirements and application details.