Representative

• Answer inbound calls from prospective families interested in childcare centres and early learning programs
• Serve as the first point of contact and create a friendly, professional experience
• Understand family enquiries and guide callers towards booking in-person centre tours
• Provide accurate information using approved scripts and resources
• Follow up on website enquiries, Facebook leads, missed tours, and rescheduling requests
• Confirm booking details and record appointments accurately
• Coordinate with childcare centres regarding same-day tour requests, late arrivals, availability, and scheduling changes
• Communicate updates to school staff and families
• Use Salesforce or similar CRM systems to access school information and manage bookings
• Record enquiry details, call outcomes, follow-up activities, and tour appointments
• Navigate multiple systems while speaking with families
• Follow phone scripts, text templates, and booking procedures
• Maintain records for reporting, lead tracking, and team performance
• Improve enquiry-to-booked-tour conversion while maintaining call quality and professionalism
• Accept coaching and feedback to improve communication and booking results

Explore Childcare Intake, Tour Booking Representative at ReWorks Solutions. Review requirements and application details.