Reservations Agent

• Book wholesale reservations and input Groups and Convention rooming lists for all properties.
• Answer phone calls and assist guests with new reservations, modifications, and cancellations.
• Manage OTA reservations, update responses in Extranet, and reply to OTA emails.
• Coordinate with accounting on charges, refunds, and discrepancy research.
• Book specialty reservations and extended stays for Local Negotiated and Corporate Negotiated guests.
• Assist Front Desk with reservations and inquiries.
• Assist with Booking.com credit card declines, process cards in Voice, update extranets, and cancel reservations without deposits.
• Handle Guest Assistance cases within required response times.
• Support Sales and Meetings and Conventions Managers with reservation requests and rooming lists.
• Maintain accurate reservation records and documentation.
• Review group cut-off dates and release blocks to inventory promptly.
• Research guest-dispute questions from Front Desk and Business Management.
• Support Revenue Managers in identifying potential stop-sell dates for Wholesale reservations.
• Clear waitlists at all properties.
• Perform additional duties and special projects as directed by the Revenue Manager and Reservations Manager.

Explore Reservations Agent at Hilton Grand Vacations. Review requirements and application details.