Reservations Agent

• Create a genuine, informative, and personalized guest resort reservations experience
• Accurately input guest contact information
• Add previous stay experiences, special occasions, preferences, and other pertinent information to guest history
• Respond to inquiries about room reservations, availability, accommodations, pricing, and special offers
• Maintain knowledge of resort facilities, services, accommodations, rates, packages, promotions, spa offerings, availability, events, directions, and local services
• Assist with and ensure effective guest challenge resolution
• Collaborate with guest service team members and other departments to resolve challenges and exceed guest expectations
• Execute guest billing and financial transactions accurately and efficiently
• Upsell services and offerings while educating guests about resort offerings

Explore Area Reservations Agent at Auberge Collection. Review requirements and application details.

Area Reservations Agent

• Create a genuine, informative, and personalized guest resort reservations experience
• Accurately input guest contact information
• Add previous stay experiences, special occasions, preferences, and other pertinent information to guest history
• Respond to inquiries about room reservations, availability, accommodations, pricing, and special offers
• Maintain knowledge of resort facilities, services, operating hours, accommodations, rates, packages, promotions, spa offerings, availability, events, directions, and local services
• Assist with and ensure effective guest challenge resolution
• Collaborate with guest service team members and other departments to resolve challenges and exceed guest expectations
• Ensure accurate and efficient billing and financial transactions for guests
• Upsell services and offerings while educating guests about resort offerings