Revenue Operations

• Produce accurate and timely patient accounts according to Health Fund contract business rules and Medicare requirements
• Complete and submit claim forms, certifications and supporting documentation
• Enter MBS item numbers and prostheses rebate codes
• Review theatre activity, coding and supporting documentation before billing
• Follow up missing item numbers, certificates and claim-supporting information
• Handle revenue-related enquiries from staff, patients and Health Funds
• Liaise with Health Funds about outstanding claims, payment issues and billing queries
• Manage aged debt and debtor balances according to KPIs and contractual agreements
• Perform bank reconciliations and receipt payments and remittances promptly
• Process account adjustments and debt write-offs within approved delegations
• Support escalation of outstanding accounts and debt collection processes
• Collaborate with Doctors' rooms regarding MBS items, theatre billing and certification documentation
• Identify process improvement and billing quality enhancement opportunities
• Contribute to standardising billing practices and claim documentation across the Private Division
• Assist with compliance activities relating to healthcare legislation, Health Fund requirements and organisational policies
• Build and maintain relationships with internal and external stakeholders
• Participate in ongoing education and training on Health Fund billing requirements and industry updates
• Report to the Revenue Manager within the Private Division Revenue & Billing Team

Revenue Officer

• Produce accurate and timely patient accounts in accordance with Health Fund contract business rules and Medicare requirements
• Complete and submit claim forms, certifications and supporting documentation
• Enter MBS item numbers and prostheses rebate codes
• Review theatre activity, coding and supporting documentation before billing
• Follow up missing item numbers, certificates and supporting information
• Respond to revenue-related enquiries from staff, patients and Health Funds
• Liaise with Health Funds regarding outstanding claims, payment issues and billing queries
• Manage aged debt and debtor balances in accordance with KPIs and contractual agreements
• Perform bank reconciliations and receipt payments and remittances
• Process account adjustments and debt write-offs within approved delegations
• Support escalation of outstanding accounts and debt collection processes
• Collaborate with Doctors' rooms regarding MBS items, theatre billing and certification documentation
• Identify process improvements, billing quality enhancements and staff education opportunities
• Contribute to standardisation of billing practices and claim documentation
• Assist with healthcare legislation, contractual and organisational compliance activities
• Build and maintain relationships with internal and external stakeholders
• Participate in ongoing education and training on Health Fund billing requirements and industry updates
• Report to the Revenue Manager and work with Health Funds, Patient Administration Services, Theatre Staff and clinical teams