Revenue Operations

• Drive commercial performance across 7 digital customer acquisition channels together with channel owners and General Managers.
• Run regular performance reviews, compare actuals to targets, and identify drivers behind deviations.
• Identify revenue leakage across the funnel and prioritize high-impact opportunities.
• Improve first-purchase conversion and overall acquisition efficiency, including traffic-spend effectiveness.
• Analyze payment success rates and payment method coverage by market and remove payment-related conversion barriers.
• Drive retention and reactivation of existing and inactive customers.
• Build a customer-centric model for second and third GoMining product adoption.
• Develop cross-product and cross-sell opportunities based on customer behavior and product usage.
• Map the end-to-end customer journey and launch experiments across acquisition, onboarding, checkout, and payment flows.
• Define experiment hypotheses, expected commercial impact, and success metrics; measure results and scale successful initiatives.
• Build and standardize commercial processes, plans, strategies, control tools, and team motivation.
• Own the end-to-end CRM rollout, including functionality, testing, migration, deadlines, and training.
• Establish the CRM as the single source of truth for commercial data.
• Represent the commercial function with stakeholders and take over part of the commercial lead’s responsibilities.
• Monitor conversion, payment success, revenue, acquisition efficiency, retention, and other commercial metrics.
• Analyze metric changes, identify root causes, and turn findings into actions for channel and product owners.
• Collaborate with Analytics, Product, Marketing, Payments, and Finance teams.

Explore Senior Revenue Operations Manager at GoMining. Review requirements and application details.