Risk

• Develop, implement and continuously improve Paymentology's global Business Continuity and Operational Resilience framework
• Establish resilience governance, policies, procedures and reporting mechanisms
• Identify important business services and define impact tolerances, recovery priorities and resilience requirements
• Assess resilience maturity, identify gaps and drive improvements
• Lead Business Impact Assessments and map critical services, processes, technology components, third-party dependencies, teams and locations
• Develop and coordinate resilience testing programmes, tabletop exercises, crisis simulations and technical recovery exercises
• Assess disaster recovery plans, runbooks and recovery capabilities against business requirements
• Document testing outcomes, identify weaknesses and track remediation actions to closure
• Develop and maintain the global crisis management framework, escalation procedures and response arrangements
• Coordinate responses to major incidents and operational disruptions
• Ensure continuity plans address critical operations, alternative working arrangements, employee safety and customer service continuity
• Maintain resilience risk and remediation registers
• Support regulatory alignment, client audits, due diligence, RFPs and regulatory reviews
• Contribute to ISO 27001, PCI DSS and SOC 2 compliance initiatives
• Build stakeholder relationships across Security, Technology, Operations, Risk and business teams
• Define and monitor resilience KPIs and KRIs
• Prepare reports for senior leadership and translate complex risks into practical recommendations
• Support senior stakeholders in assessing residual risks and remediation priorities

Explore Operational Resilience – Business Continuity Manager at Paymentology. Review requirements and application details.