Risk

• Control and manage the organization’s financial risk through strategies that limit and offset financial loss or exposure
• Support and manage claims related to resort guest accidents, property claims, and liability claims
• Leverage relationships with business insurance partners
• Ensure compliance with legal, state, and regulatory standards
• Assist with auditing cycles, quarterly claims reviews, and analytical reports
• Identify financial, safety, and security risks and devise mitigation strategies
• Assist Human Resources and Hospitality Operations with risk assessments for managed resorts
• Manage emergency preparedness guides, updates, and annual remote training
• Monitor weather and other events threatening corporate and resort operations
• Organize pre-event, during-event, and post-event activities with internal departments and external vendors
• Manage Quality Assurance and Risk Management self-audit processes, training, results tracking, and improvement planning
• Guide resort personnel through claim filing and coverage requirements
• Participate in property and general liability renewal programs
• Prepare and analyze claims reports by location, injury type, and lag time
• Manage insurance policy and insurer contact databases
• Establish claims communications protocols with insurers and resort management
• Coordinate claims communications between adjusters and resort management
• Handle claims calls from resort leadership, medical offices, adjusters, and state agencies
• Log, file, and manage claims from start to finish
• Obtain incident reports, statements, police reports, lock interrogations, key logs, photographs, and other documentation
• Serve as point of contact for attorneys and participate in depositions and mediations
• Manage incident reporting across corporate and managed locations
• Oversee insurance payouts, payments, and risk evaluations
• Create and organize risk assessment programs and retrieve claims reports for evaluation
• Identify nonconforming processes and develop resolution plans
• Collaborate with departments and vendors to ensure compliance
• Monitor KPIs and implement a strategic quality and safety roadmap
• Manage internal Risk Management, Quality Assurance, and administrative systems
• Establish and manage the Crisis Communications Committee and Plan
• Develop crisis communications protocols and communications before, during, and after crises
• Monitor crisis activities and maintain emergency-response vendor relationships
• Activate emergency response in coordination with business-unit leaders

Explore Senior Risk Manager at Capital Vacations. Review requirements and application details.