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Capital VacationsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Claims Management, Risk Assessment, and Compliance within the hospitality industry, with strong analytical and organizational skills to effectively manage financial risks and ensure operational safety. Proficient in developing crisis communication protocols and managing relationships with insurance partners.
Highest-signal resume keywords
Claims ManagementRisk AssessmentCrisis CommunicationAnalytical SkillsMicrosoft Office Suite
About the role
Key responsibilities & impact- Control and manage the organization’s financial risk through strategies that limit and offset financial loss or exposure
- Support and manage claims related to resort guest accidents, property claims, and liability claims
- Leverage relationships with business insurance partners
- Ensure compliance with legal, state, and regulatory standards
- Assist with auditing cycles, quarterly claims reviews, and analytical reports
- Identify financial, safety, and security risks and devise mitigation strategies
- Assist Human Resources and Hospitality Operations with risk assessments for managed resorts
- Manage emergency preparedness guides, updates, and annual remote training
- Monitor weather and other events threatening corporate and resort operations
- Organize pre-event, during-event, and post-event activities with internal departments and external vendors
- Manage Quality Assurance and Risk Management self-audit processes, training, results tracking, and improvement planning
- Guide resort personnel through claim filing and coverage requirements
- Participate in property and general liability renewal programs
- Prepare and analyze claims reports by location, injury type, and lag time
- Manage insurance policy and insurer contact databases
- Establish claims communications protocols with insurers and resort management
- Coordinate claims communications between adjusters and resort management
- Handle claims calls from resort leadership, medical offices, adjusters, and state agencies
- Log, file, and manage claims from start to finish
- Obtain incident reports, statements, police reports, lock interrogations, key logs, photographs, and other documentation
- Serve as point of contact for attorneys and participate in depositions and mediations
- Manage incident reporting across corporate and managed locations
- Oversee insurance payouts, payments, and risk evaluations
- Create and organize risk assessment programs and retrieve claims reports for evaluation
- Identify nonconforming processes and develop resolution plans
- Collaborate with departments and vendors to ensure compliance
- Monitor KPIs and implement a strategic quality and safety roadmap
- Manage internal Risk Management, Quality Assurance, and administrative systems
- Establish and manage the Crisis Communications Committee and Plan
- Develop crisis communications protocols and communications before, during, and after crises
- Monitor crisis activities and maintain emergency-response vendor relationships
- Activate emergency response in coordination with business-unit leaders
Requirements
What you’ll need- High school diploma required; associate or bachelor’s degree in business administration, hospitality, or a related field preferred
- At least 3–5 years of experience in Claims Management and operations techniques and practices, preferably within the hospitality or timeshare industry
- Strong analytical skills
- Exceptional organizational and time-management abilities
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software
- Ability to maintain confidentiality and handle sensitive information
- Excellent attention to detail with a high level of accuracy
- Strong multitasking and problem-solving skills
- Budget and financial skills
- 25% travel required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementRisk AssessmentBudget ManagementFinancial AnalysisCrisis Communication ProtocolsQuality AssuranceEmergency PreparednessIncident ReportingRegulatory ComplianceOperational Techniques
Soft Skills
Organizational SkillsTime ManagementWritten CommunicationVerbal CommunicationProblem-Solving
Tools & Technologies
Microsoft Office SuiteClaims Management SoftwareRisk Management Systems
Industry Keywords
Hospitality IndustryTimeshare IndustryInsurance PartnersCompliance StandardsSafety RisksFinancial Risks