Risk

• Process withdrawal requests across assigned brands and platforms in accordance with approved procedures and SLA
• Review player deposit and withdrawal history, current balance, active withdrawal requests, Casino Hold, bonus activity, KYC status, payment method ownership, internal limits, and previous risk cases
• Independently approve withdrawal requests, apply internal limits, initiate additional checks, or escalate cases within assigned authority
• Conduct standard KYC reviews and assess the completeness, validity, and consistency of player documents
• Request and review additional documentation, including SOF/SOW materials, when required
• Verify payment method ownership and identify possible third-party payment usage, including checks of bank statements, Skrill, Neteller, and other payment methods
• Identify suspicious financial or behavioural patterns, bonus abuse, inconsistencies in player activity, and other potential risk indicators
• Suspend processing and escalate cases when critical risk factors remain unresolved
• Escalate Fraud, AML, forged-document, account-takeover, confirmed multi-account, and other serious or disputed cases to the Fraud Prevention Team
• Coordinate with PSPs and payment providers regarding transaction statuses, payment method checks, and payment-related technical issues
• Communicate with players via Helpdesk regarding KYC and additional verification requirements
• Provide Customer Support and VIP teams with confirmed case statuses and approved communication instructions
• Document every decision, additional check, and escalation in the approved internal system or register
• Ensure unresolved cases are properly escalated and handled within agreed SLA
• Immediately escalate critical, systemic, disputed, or financially material cases to the Head of Operations
• Work across different platforms and back offices and cover colleagues across shifts when required

Risk and Payments Manager

• Manage and conduct internal audit engagements, utilizing both outsourcing and cosourcing options
• Perform external quality assessments to ensure internal audit functions align with best practices and international standards
• Analyze and enhance risk management strategies and internal control systems
• Advise on and design robust corporate governance structures to promote ethical conduct, transparency, and accountability
• Provide guidance on compliance matters, ensuring adherence to local and international regulations and standards
• Review and assess the adequacy of clients' policies and practices to prevent corruption and bribery risks
• Prepare client deliverables, proposals, contracts, and other project-related documentation, and support marketing initiatives
• Supervise and mentor junior team members

Risk jobs in Ukraine

Risk and Payments Manager

Manager, Risk Consulting