• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on customer experience, affordability, digital channels, and data/AI-enabled operations
• Originate and lead complex sales pursuits, including shaping deal strategy, developing compelling value propositions, and closing high-impact opportunities that contribute meaningfully to practice growth
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements
• Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and intellectual property development aligned to emerging trends, regulatory dynamics, and technology innovation
• Build and scale high-performing teams, mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice
• Collaborate across Accenture’s ecosystem (Strategy, Industry X, Technology, Song) to bring integrated, cross-functional solutions to clients and maximize impact

Explore SAP ERCS Associate Director at ManpowerGroup Talent Solutions. Review requirements and application details.

SAP ERCS Associate Director

• Manage SAP ERCS activities for Utility Industry and Customer Service/Customer Transformation project delivery
• Apply functional SAP expertise to customer transformation and technology implementations
• Support Meter to Cash operations, functions, and technologies
• Contribute to major implementations such as CIS replacements

Explore SAP ERCS Manager at ManpowerGroup Talent Solutions. Review requirements and application details.